Customer Reviews & Feedback

Good Morning,

Just a short note to thank you for the carpet installation at our home in Port Melbourne yesterday.
The carpet looks and feels great.
Sandi and I were very impressed with Jeff and Mark who did a very professional job and were personable and attentive.
In particular they did an excellent of job of finishing the carpet to the edge of the stairs without damaging the new paint.
I would not hesitate to recommend Fowles plus Jeff and Mark for quality carpet and excellent workmanship.

Kind regards

D & S
Port Melbourne VIC

Hi James,

I just wanted to say how happy I am with my new floor!!

Sam is not only lovely, but gave me great advice on taking care of the floor and did an amazing job installing it. I really couldn’t be happier.

If I ever require more flooring in the future, I’ll be sure to be in touch.

Cheers again,

Seaford VIC

Just a short note to acknowledge Damian and his co-worker who were phenomenal today installing an enormous amount of carpet, they were fast, friendly and professional. Top job, we are so happy with the results. Thank you.

Narre Warren South VIC

Dear George,

I would like to acknowledge and thank you very much for arranging for my carpet to be laid this Monday. Having this done made a big positive impact to myself and children finding it difficult to live in the conditions we were living in. Now able to live in what seems paradise! Rick was fantastic; arrived early, took pride in his work and was very pleasant to deal with.

Best regards,


Hello Mariana,

I just wanted to write and let you know how very pleased I am with my floor boards that was layed on sat. Ivan was a complete professional, and is so amazing at what he does. I couldn’t be happier.

Thanks for your professionalism and prompt replies whilst dealing with you.

From one very happy customer…


Montrose VIC

Hi Liam

Just to let you know that I am very happy with the carpet and have transferred the balance owed.


Murrumbeena VIC

Hi Mariana,

Thank you for your response. I wanted to provide feedback on my experience with Fowles. Firstly you helped me pick out my flooring in the showroom which was very helpful.

Mariana, you have ensured a very smooth process of purchasing and arranging fitting of my flooring. Geoffrey and Aiden who arrived to fit my flooring on Tuesday 11th April were courteous and professional. I was SO happy with the look of the finished job. It looks amazing and it is finished so well. What a great job.

I would definitely recommend Fowles and just wanted to pass on my appreciation to you. All too often people are quick to complain but maybe don’t pass on compliments and gratitude as easily.

Many thanks

Berwick VIC

Hey Mariana,

Just popped by the house and the carpet looks fantastic. From the floorboards to having the carpet installed you and your team have been brilliant to work with, a nice change from some of the trades we have been dealing with!!

Thanks so much

East Bentleigh VIC

Hi James

Hope you’re well! Just a note to say thank you for assisting me with choosing the perfect carpet. Zest dynamo is absolutely stunning against off-white coloured walls! It brightened up the rooms even more. It feels great to walk on it too with the thick underlay beneath it. After giving it a good vacuuming, it looks incredible! The man who laid out the carpet, please forward my appreciation too! (Sorry, I don’t remember his name.)

I’ve paid the balance of $680 yesterday.

Have a great week!

Surrey Hills VIC

Hi Simon,

Sorry I missed your call today.

I have transferred outstanding fees tonight.

I love the new carpet! and Geoff was a real pleasure to meet and he did a great job.

I commend you and your business and have to say it was so nice to deal with you all.

Kind Regards,

Chelsea VIC

Hi Robert,

I wanted to take this opportunity to say thank you to you and to both Darren and James who did a wonderful job on our floor, first class installation. From the first day we met to the end of the job everything went well.

The communication between yourself and the install team was first class.

The end result was a magnificent floor installed to the highest quality and finish. I would have no hesitation in recommending Fowles to any person looking to install a wooden floating floor.

Thanks again for such a great job, both S. and I wish you all a Merry Christmas and a Happy New Year.

Doncaster East VIC

Hi George,

Just a quick note to thank you for your thorough work for us, and also to let you know that the job has been completed and Nick and John did a wonderful job, very professional and everything looks so good!

We are extremely pleased with the end result. The boys behaviour was exemplary and their manners were beautiful.

They didn’t stop work for the time they were here and nicely refused our offers of food!

Thanks so much for a job well done.

Templestowe Lower VIC

Just a short note to let you know that your carpet layers did a great job at our place. They worked virtually non stop all day and were highly efficient.

We were very pleased with the end result and were happy with the colours we had chosen.

Thanks for all your help.

Brighton VIC

Thanks so much for your help in getting the carpet installed. Your contractor Leigh was excellent.

Much appreciated. Have a great week.

Kindest regards,

Collingwood VIC

Thanks for this receipt.

My wife and I would like to thank your company for the excellent service received.  Please pass on our particular compliments and thanks to Shane and Steve for their excellent work carried out with smooth efficiency and in a most friendly and courteous manner.

Many thanks,

Drouin VIC

Dear George

We love our new Kershan Nutmeg carpet. Thank you for all your assistance and courtesy when we visited Fowles twice to pick our carpet, and on the phone. Please also thank Ralph who did such a great job of installing it. He was very polite and thoroughly professional, and a pleasure to meet. We have paid the installation fee by bank transfer this morning.

We were a small order, two bedrooms and a stairway, but treated as if we were carpeting a large complex.

Thanks to you both,  we have greatly enjoyed our dealings with Fowles, and will recommend Fowles in future.

Kind regards

Carrum VIC


A short message to say how pleased we are with the carpets.  The two men who laid it yesterday(Damian and Seamus?) both worked incredibly hard and completed a big job efficiently with no fuss.  I found you pleasant to deal with and we will have no hesitation in recommending Fowles to our family and friends.

I have this morning credited the final instalment of $987.36 to the Fowles bank account.

Thank you again for your assistance.

Best regards,

Brighton East VIC

I’m writing to commend Darren and his crew who installed my flooring on Monday and yesterday.

Professional, careful, thoughtful, helpful- absolutely lovely.

I was unsure how awkward it would be with me there painting the timber quads, – but I knew as soon as Darren arrived and spoke that it would be fine.

He clearly cares alot about the finish of his work, and I feel very relieved that I will have nothing to worry about when the job is done.

– it had been a big concern before.

And Marianna, – I was so pleased to see her face when I arrived a couple of weeks ago to go over my selection. Amazing lady.  She arranged the installation and helped me stick to what I wanted when I was doubtful…


I have no hesitation in recommending Fowles Flooring to friends.

Kind regards

Kilmore VIC

Hi Simon,

Just a note to say, “thank you”

The carpet is great, the guy that fitted it did a fantastic over and above job! I’m a very happy Fowles customer.

See you in a year for the floating timber floor…

Thanks again

Studley Park VIC

Hi Simon,

Just a short note of thanks and appreciation to Fowles for making the process for selecting and installing carpet to our home so easy.

In particular I would like to recognise the efforts of James Gordon who guided and advised us throughout the process.

At all times he has maintained a professional and courteous approach and exercised a high degree of skill and competence to identify the best solution for our flooring needs. He remained available and responsive to my many queries and brings great credit and good will to Fowles.

I have no hesitation in recommending perspective customers to Fowles, largely as a result of the expert and professional advice and support James provided.

With Thanks

Malvern East VIC

Hi Liam,

All good and very happy with carpet and the installers. Great job boys!

Thankyou Liam,

Will recommend you guys.

Chelsea Heights VIC

Hi Liam,

Just like to say a huge thank you for your amazing “customer service” I have been spreading the word about your “work ethics” and hope it gains you more business and exposure. Sorry I didn’t say goodbye but I had a meal cooking at the time.


Sunbury VIC


A note regarding our carpet job just prior to Christmas.

Very impressed with Fowles.

We both felt the technical advice and sales service provided was of a high standard and the response times to queries, quoting and the job booking was excellent.

Ben was our installer for the 2 stages and he was skilled, trustworthy and thorough.

We’re very happy with the new carpet and very happy we went with your recommendation of the premium underlay.

Fowles compares favourably in every way to our last experience with a well known carpet retailer and we will recommend you to others.


Beaumaris VIC

Dear John,

The reason for this letter is to thank you and your team at Fowles for the service I received when we purchased our new carpet. From the time I arrived just on closing time, but was still greeted with a friendly smile and given all the answers I needed, with no pressure to leave.

To the time the carpet layers left our home, I couldn’t have been more impressed.

I was lucky to have our account handled by Ingrid who was always pleasant, friendly, efficient and willing to answer any questions I had. Clearly an asset for your business.

I would also like to thank the boys that laid our carpet they have done a great job and where a pleasure to have working in our home.

Your team is a real asset because they offer genuine customer service, something I appreciate more than service that is just company policy. Keep up the good work, we will certainly be recommending your Company to anyone looking to purchase new carpet.

Knoxfield VIC

Hi Ingrid,

We would like to thank you for all your assistance and great customer service.

I would like you to pass on our thanks for the sterling job the installers both did. Without exception they were very professional, polite, tidy & attention to detail was second to none. We cannot fault their workmanship. Fowles should be very proud to have this caliber of trades person.

Again, Thank You and Best Regards,

Surrey Hills VIC


Thank you, Liam.

The carpet looks stunning and I’m absolutely thrilled with it. It also matches my current decor beautifully.

Kind Regards,
Caulfield North VIC

Thanks for your assistance in our purchase of the carpet. We love it.

Just wanted to pass on how happy we were with the service provided by the carpet installer Steve. Not sure if he works directly for Fowles or contracts to you, but we were really happy with the service he provided.

He did a great job with the carpet but it was also his attitude that was a great which I haven’t seen in most tradies. Also having a baby he was most courteous when he was asleep in keeping noise to a minimum etc.

We did thank Steve for the job, but I wanted to let Fowles know. It’s not very often people take the time to provide positive feedback but I would highly recommend him to anybody.

Kind Regards,
Park Orchards VIC

Thank you Guys,

The carpet looks absolutely great!!

Kind Regards,
Peter S.
Glen Waverley VIC


Hope all is well for you and I’m sure you had a nice Easter break.

We’re now settled in with our new house and would like to thank you for the contractors you organised to do our flooring and carpet. They did a fantastic job and very quick without compromising the quality of work. The colour of the carpet also blends with the flooring! 🙂

We would highly recommend you to our friends.

Best regards,
Clyde North VIC

Good morning,

I would like to provide some feedback regarding my carpet and laminated floor installation that was done recently.

Ash provided an excellent service in assisting and organizing the installation of our new floors.

He was under a tight timeline and managed to pull it all off, even with my pestering emails and phone calls 🙂 he always stayed friendly.

Rick also provided a professional installation and it all looks really good.

Thank you for your teams excellent service. Will recommend Fowles anytime.

Kind regards

Vermont VIC

Hi Liam,

I’ve just paid the balance of the account (via Netbank).

The carpet and installation (done by Daniel) looks great!

Makes all the difference to the flat.

Thanks all.

Paul B
Hawthorn VIC

Looking for a bargain to carpet our investment property, we first used Fowles back in 89; so satisfied with their service that we used Fowles again for our own residential home with a beautiful cream wool carpet.

Then in 2010 we renovated our investment property again, Fowles looked after the carpets also timber kitchen floor and laundry vinyl floors, the house came up looking great!

The much needed face lift doubled our rental income. Most recently we have used Fowles again to carpet our office with a strong commercial grade carpet, office chairs roll back and forth over the carpet, the pile bounces back without a trace.

The carpet and floor covering is a competitive industry but we keep going back to who we know we can trust Fowles.

Lyn and Gary 
Small Property Investors and Small Business Owners, Hampton Vic.

I thought you may like some feedback about the carpet laid yesterday.

Danny and Nick arrived to shift the furniture just after 7.30am – they introduced themselves and shook our hands. Having removalists on your team is a great asset.

Your carpet installer, Lucas and his apprentice worked very efficiently, they were very pleasant and we are thrilled with the job – the underlay makes the carpet feel soft under foot.

Please congratulate your team from us – it was a pleasure to have them in our home. Tidying up afterwards is also a bonus – I have had a lot of tradesmen in over the past 8 weeks and it is great when they tidy up and you don’t have to spend some hours cleaning up after them.

I should also mention that I was most impressed with you also. Initially when we arrived at Fowles to look at carpets we had a wander around looking at carpets – orientating ourselves to your stock – and then you approached, we asked a question, you gave us a copy of your brochure, and we said we needed a bit longer to look, so you went away whilst we had a good look at the carpets.

When we signalled that we would like assistance you came back and were extremely helpful. We sat in your office and quietly sorted out what we would like and were able to bring home a colour swatch and sample of underlay.

What a relief to find someone like yourself – as in so many places these days you are either ignored and not even given a “Hello” that you decide you won’t bother with that business or pressured so much that often you walk out.

You have just the right balance in customer service.

What is more it followed through to the finished product – unfortunately a rare occurrence in today’s business dealings. When we move to the country we hope that we can get carpet from you again.

Pamela C 
East Brighton

Our carpet installation has just been completed and we could not be happier. The quality of the installation is absolutely fantastic. I would like to also say that both Steve, who did the carpet removal, and Sam who did the installation, were both very friendly and professional in their approach to the job, as were you in our dealings. We will not hesitate to recommend Fowles to our friends. Many thanks.

Geoff C
Glen Iris

Good morning, I would like to thank everyone involved with our new carpet. We are very pleased with the carpet, it looks fantastic. Your salesmen were fantastic and Ross who measured was extremely helpful. The removalists and also Marc who layed the carpet were all very friendly and efficient. It really was a pleasure to deal with Fowles. Thank you.

Jane B